Privacy Policy

Welcome to OnlineMedic. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, software, and services (collectively, the "Service"). We are committed to protecting your privacy in accordance with Kenyan data protection laws and the constitutional right to privacy as enshrined in Article 31 of the Constitution of Kenya (2010). By using our Service, you consent to the practices described in this Policy.

1. Information We Collect

• Personal Information: Information such as your name, email address, phone number, and any other contact details you voluntarily provide when interacting with our Service.
• Usage Data: Data including your IP address, browser type, device information, pages visited, and other diagnostic information that help us monitor and improve our Service.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and administer the website.

2. How We Use Your Information

• Providing and maintaining the Service.
• Personalizing your experience, responding to inquiries, and sending important updates.
• Improving our Service through analytics and research.
• Ensuring legal compliance and protecting user rights.

3. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information with trusted third-party service providers that assist us in operating our Service. These providers are bound by confidentiality obligations and are only permitted to use your data as necessary to support our operations. We may also disclose your information if required by law or to protect our rights and the safety of our users.

4. Data Security

We take your privacy seriously and implement strong security measures—including encryption, secure servers, and strict access controls—to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we are committed to securing your data to the highest standards, please note that no method of transmission over the Internet can be completely guaranteed, and absolute security cannot be assured. Rest assured, we are continuously working to keep your information safe.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once that period expires, your data will be securely deleted or anonymized.

6. Your Rights

• Access your personal data and request a copy.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data under certain conditions.
• Object to or restrict data processing in certain situations.
• Lodge a complaint with the relevant authority if you believe your rights have been violated.

7. International Data Transfers

Your personal data may be transferred to and maintained on servers located outside Kenya. We ensure that such transfers comply with applicable data protection laws and that your data is safeguarded by appropriate security measures.

8. People's Privacy

Our Service is directed to all individuals in need of our health and wellbeing related services. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected inappropriate data from a minor, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our Service after any modifications constitutes your acceptance of the revised Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: help@onlinemedic.co.ke
• Phone: 0714113308

By using OnlineMedic, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.